Procedures help your business stay on track with day to day tasks and ensures a smooth flow of work and activities.

There are some very simple rules to make sure your procedures do the job they’re supposed to.

Procedures provide a description of who does what, when. An SOP (or Standard Operating Procedure) characterises relationships and control measures.

It defines the roles and responsibilities to help workers “find themselves” in the business process.

Procedures clarify different decision points and provide the necessary guidance on criteria to make a decision.

When writing a procedure, make sure to answer the key questions:

  • Who does what? (role or person responsible)
  • What do they do? (tasks, frequency, to what standard or criteria)
  • What is the outcome when they do it? (deliverables, measures, objective results)
  • Did you answer what needs to happen, clearly?

To read the full article including why we need operating procedures in the first place, find the link to the webpage here